100% Satisfaction
Guaranteed
We stand behind every project we deliver. JS Enterprise is committed to your complete satisfaction. If you're not happy with the result, we will work tirelessly to make it right — and if we still can't meet your expectations, we offer up to a full 100% refund within 3 weeks of project delivery. No hassle. No drama. Your trust matters more than any payment.
Refund Timeline & Eligibility
Our refund policy is designed to be fair, transparent, and simple. The amount you're eligible for depends on when you request the refund relative to project delivery.
If you're not satisfied with any aspect of the delivered project within the first 7 days of delivery, you're eligible for a full 100% refund. We'll also provide a complimentary revision attempt before processing a refund if you'd like us to try again.
You remain eligible for a full 100% refund during the second week. We encourage clients to communicate any concerns as early as possible so we can resolve them — but if resolution isn't possible, the full refund option remains open.
The final week of our guarantee window. You are still fully eligible for up to a 100% refund if the project has not met your agreed-upon requirements and expectations. All refund requests must be submitted before Day 21 ends to qualify for this policy.
After the 3-week guarantee window closes, refunds are considered on a case-by-case basis at JS Enterprise's discretion. We still care deeply about your satisfaction and will always try to find a fair resolution. Please contact us to discuss your situation.
The 3-week guarantee window begins on the date we send you the final deliverable (live website URL, design files, completed app, etc.) for your review and approval. This date is confirmed in writing via email.
How to Request a Refund
Requesting a refund is simple. Please contact us through any of the following channels within the 3-week guarantee window:
- Email: Send your refund request to support@jsenterprise.online with subject line "Refund Request — [Your Project Name]." Include your name, project details, and the specific reasons you're unsatisfied.
- Email: You may also contact customercare@jsenterprise.online for customer care support during the refund process.
- Phone: Call us at (737) 500-0332 Monday–Friday, 9am–6pm CT to speak directly with a team member about your refund.
- ✓ Your full name and business name
- ✓ Project name or invoice number
- ✓ Date you received the final delivery
- ✓ Specific concerns or reasons for dissatisfaction
- ✓ Whether you'd like a revision attempt first or prefer a direct refund
Refund Process & Payment Timeline
Once we receive your refund request, here's what happens:
| Step | Action | Timeframe |
|---|---|---|
| 1 | We acknowledge your request and assign a dedicated team member to your case | Within 24 hours |
| 2 | We review your project, the deliverables, and your stated concerns | 1–2 business days |
| 3 | We contact you to discuss — we offer a free revision attempt if you'd like one | 2–3 business days |
| 4 | If a refund is approved, we initiate the payment reversal to your original payment method | 3–5 business days |
| 5 | Funds appear in your account depending on your bank or card issuer | 3–10 business days |
Refunds are issued to the original payment method used for the project (credit/debit card via Stripe, bank transfer, etc.). We do not issue refunds in cash, gift cards, or alternative payment forms.
Non-Refundable Items
The following items are explicitly excluded from our refund guarantee. These costs are incurred on your behalf and cannot be recovered by JS Enterprise:
- Third-party costs: Domain name registrations, hosting fees, stock photo licenses, font licenses, SSL certificates, or any other third-party purchases made specifically for your project
- Advertising spend: Google Ads, Meta Ads, or any other paid advertising budgets spent on your behalf
- Rush fees: Expedited delivery fees for fast-turnaround projects
- Completed milestones (partial projects): For phased projects, completed and approved phases are not refundable if only a later phase is disputed
- Subscription / retainer services already rendered: Monthly SEO, social media, or maintenance services already delivered in a given month
If a refund is issued for a project where we purchased a domain or hosting on your behalf, ownership of those assets will be transferred to you at no additional charge. We will never remove your domain or hosting as part of a refund.
Satisfaction Resolution — Our Commitment
Before processing any refund, we always offer to attempt a resolution. Our satisfaction commitment includes:
- Free revision round: We'll revise any deliverable once at no charge if you communicate specific concerns
- Extended support: We'll provide additional support calls or screen-share sessions to address concerns
- Partial delivery: For multi-phase projects, we can deliver and refund specific phases independently
- Service credit: If preferred, we can apply your payment as a credit toward a different or revised service
Our goal is always to make you happy — the refund option exists as a safety net, not our first solution. We have a 5★ rating because we genuinely care about every client's outcome.
By engaging JS Enterprise for any service — whether through our website at https://jsenterprise.online, by phone at (737) 500-0332, or by email — you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any project.
Services & Scope
JS Enterprise ("Company," "we," "us") provides web design, development, digital marketing, branding, SEO, AI/ML solutions, and related digital services to clients in Texas and nationwide through https://jsenterprise.online.
The specific scope of work, deliverables, milestones, and timelines for each project are defined in individual project agreements, proposals, or statements of work signed by both parties. These Terms apply to all engagements unless explicitly superseded by a signed contract.
Payment Terms
- Deposit: All projects require a 50% deposit before work begins. This deposit is applied toward the total project cost.
- Remaining balance: The remaining 50% is due upon project completion and final delivery, unless otherwise specified in your project agreement.
- Milestone-based projects: Large projects may be invoiced at agreed milestones as specified in the project proposal.
- Late payments: Invoices unpaid after 30 days are subject to a 1.5% monthly late fee (18% annually) applied to the outstanding balance.
- Suspension of services: We reserve the right to pause or withhold delivery of project files if invoices remain unpaid for more than 45 days.
- Currency: All fees are quoted and payable in US Dollars (USD).
We accept credit/debit cards (Visa, MasterCard, Amex, Discover via Stripe), ACH bank transfers, and checks made payable to JS Enterprise. All card payments are processed securely by Stripe — we do not store payment card numbers.
Intellectual Property
- Upon full payment, the client receives full ownership of all custom-designed deliverables created specifically for their project (logos, custom code, designs, etc.).
- Portfolio rights: JS Enterprise retains the right to display completed work in its portfolio and marketing materials unless explicitly agreed otherwise in writing.
- Third-party assets: Stock photos, fonts, plugins, and frameworks are subject to their respective third-party licenses. Clients are responsible for ensuring ongoing compliance with these licenses.
- Before full payment: All work product remains the property of JS Enterprise until the project balance is paid in full.
Revisions & Changes
- Each project package includes a specified number of revision rounds as stated in the project proposal.
- Additional revisions beyond the agreed scope are billed at our standard hourly rate of $95/hour, invoiced monthly.
- "Scope creep" — requests for features or changes materially different from the original project brief — will be quoted separately and require written approval before work begins.
- Revision requests must be submitted in writing (email) with clear, specific feedback. We cannot process vague requests like "make it look better."
Client Responsibilities
The success of your project depends on timely collaboration. As a client, you agree to:
- Provide all required content, images, logos, and materials within 5 business days of our request, unless otherwise agreed
- Respond to review and approval requests within 5 business days to avoid project delays
- Ensure all content provided to us is accurate, lawful, and does not infringe on any third-party rights
- Designate a single point of contact for project approvals to prevent conflicting feedback
If a project is delayed by more than 30 days due to the client's failure to provide required materials or approvals, JS Enterprise reserves the right to invoice for work completed to date and/or apply a project restart fee upon resumption.
Cancellation
- Before work begins: If you cancel before JS Enterprise has commenced work, your deposit will be refunded in full.
- After work has commenced: The deposit is non-refundable once work has begun, except as provided under our Refund Policy (Part I of this document).
- Mid-project cancellation: If you cancel a project after work has started, you agree to pay for all work completed to date, calculated at a pro-rata portion of the total project fee.
- Monthly retainers: Monthly retainer services (SEO, social media, etc.) may be cancelled with 30 days' written notice. No refund is issued for the current billing month.
Limitation of Liability
To the maximum extent permitted by applicable Texas law:
- JS Enterprise's total liability for any claim arising from our services is limited to the total fees paid by the client for the specific service giving rise to the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost revenue, lost data, or business interruption) arising from your use of our services or deliverables, even if we have been advised of the possibility of such damages.
- We are not responsible for third-party service outages (hosting providers, payment processors, Google algorithm changes, social media platform policy changes, etc.).
Our 100% satisfaction refund guarantee (Part I) exists independently of and in addition to the limitation of liability clause above. The guarantee is a voluntary commercial commitment; this clause addresses our legal liability under applicable law.
Dispute Resolution
In the event of a dispute arising from our services, the parties agree to the following resolution process:
- Step 1 — Direct Resolution: Contact JS Enterprise at support@jsenterprise.online or (737) 500-0332. Most issues are resolved quickly through direct communication.
- Step 2 — Written Notice: If direct resolution fails, either party may provide a written notice of dispute. Both parties agree to negotiate in good faith for 30 days.
- Step 3 — Mediation: If negotiation fails, disputes will be submitted to non-binding mediation in Texas before any legal proceedings are initiated.
- Step 4 — Arbitration: Unresolved disputes after mediation will be settled by binding arbitration under the rules of the American Arbitration Association (AAA) in Texas.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the courts of Texas.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be in full force and effect.
Contact Us
For any questions about our Refund Policy, Terms, or to initiate a refund request, please contact us through any of the channels below. We respond to all inquiries within 24 hours on business days.
JS Enterprise has built its reputation on client satisfaction. Our 100% refund guarantee, 5★ rating, and 120+ happy Texas clients speak for themselves. We will always go above and beyond to make sure you're proud of what we build together. Thank you for choosing JS Enterprise.